Privacy Policy

Last updated: 15 April 2026

Introduction

Premos Quar Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect data when you interact with our website or purchase our products.

Information We Collect

We collect information that you provide directly to us when you:

  • Place an order for products
  • Create an account on our website
  • Subscribe to our newsletter or mailing list
  • Contact us with inquiries or support requests
  • Visit our workshop

The types of personal information we may collect include:

  • Name and contact details (email address, postal address)
  • Order and purchase history
  • Payment information (processed securely by third-party payment providers)
  • Communication preferences
  • Any information you choose to provide in messages or correspondence

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling orders
  • Communicating with you about your purchases
  • Providing customer support and responding to inquiries
  • Sending updates about products, promotions, or company news (with your consent)
  • Improving our products and services
  • Detecting and preventing fraud
  • Complying with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal data based on:

  • Contract performance: processing orders and delivering products
  • Legitimate interests: improving our services and preventing fraud
  • Consent: sending marketing communications
  • Legal obligation: maintaining records for tax and accounting purposes

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

  • Delivery couriers to fulfill orders
  • Payment processors to handle transactions securely
  • Professional advisors (accountants, lawyers) when necessary
  • Law enforcement or regulatory bodies when legally required

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

  • Order information: retained for 7 years for tax and accounting purposes
  • Marketing communications: until you unsubscribe or withdraw consent
  • Customer service records: retained for 3 years after the last interaction

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access: request a copy of the personal data we hold about you
  • Right to rectification: correct inaccurate or incomplete information
  • Right to erasure: request deletion of your personal data in certain circumstances
  • Right to restriction: limit how we use your data
  • Right to data portability: receive your data in a structured format
  • Right to object: oppose certain types of processing
  • Right to withdraw consent: opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Access controls limiting who can view personal information
  • Regular security assessments and updates
  • Secure storage of physical records

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

We primarily operate within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Children's Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. The "last updated" date at the top indicates when the policy was most recently revised.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Premos Quar Ltd
12 Artisan Lane
Bridgwater
Somerset TA6 4EQ
United Kingdom
Email: [email protected]

Complaints

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk