Terms of Use

Agreement to Terms

By accessing and using the Premos Quar website (premosquar.pro) and purchasing our products, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, please do not use our website or services.

About Us

This website is operated by Premos Quar Ltd, a company registered in England and Wales.

Company Number: 11847629
VAT Number: GB 384729561
Registered Office: 12 Artisan Lane, Bridgwater, Somerset TA6 4EQ, United Kingdom
Email: [email protected]

Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the site, server, or network
• Introduce viruses, trojans, or other malicious or technologically harmful material
• Attack our website via denial-of-service or distributed denial-of-service attacks
• Reproduce, duplicate, copy, or resell any part of our website without express written permission
• Use automated systems or software to extract data from the website

Product Information

We make every effort to ensure product descriptions, images, and pricing are accurate. However:

• Colors may vary slightly due to screen settings and natural wood variations
• Minor design modifications may occur to improve safety or functionality
• Prices are subject to change without notice
• We reserve the right to correct pricing errors

If a product is incorrectly priced due to an error, we will contact you before processing the order and offer you the option to proceed at the correct price or cancel the order.

Orders and Payment

When you place an order:

• Your order constitutes an offer to purchase products
• We reserve the right to accept or decline your order
• A contract is formed when we send order confirmation
• Payment must be received before we dispatch goods
• We accept major credit cards, debit cards, and other payment methods as displayed

We reserve the right to refuse orders in cases of suspected fraud, payment issues, or stock availability.

Pricing and Currency

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Delivery charges are calculated separately and displayed before you complete your order.

Delivery

We deliver to addresses within the United Kingdom and selected European countries. Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier services, customs procedures, or circumstances beyond our control.

Risk of loss passes to you upon delivery. Title to products passes upon full payment.

Returns and Refunds

We offer a 60-day satisfaction guarantee. You may return products in their original condition for a full refund within 60 days of receipt.

To return a product:

• Contact us at [email protected] to initiate a return
• Items must be unused and in original packaging
• You are responsible for return shipping costs unless the item is defective
• Refunds are processed within 14 days of receiving the returned item

Your statutory rights are not affected by this policy.

Lifetime Repair Guarantee

We provide free lifetime repairs for all products purchased from Premos Quar. This covers:

• Manufacturing defects
• Normal wear and tear
• Accidental damage

Exclusions include intentional damage and loss of pieces. To request a repair, contact us with details of the damage.

Intellectual Property

All content on this website, including text, images, logos, designs, and software, is owned by Premos Quar Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or redistribute our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our designs
• Use our content for commercial purposes without a license

Product Safety and Warranty

All our products meet EN71 and ASTM F963 safety standards. We warrant that products are free from defects in materials and workmanship under normal use.

This warranty does not cover:

• Normal wear and tear (covered by our repair service)
• Damage from misuse or improper care
• Unauthorized modifications

Our liability under this warranty is limited to repair or replacement of defective products.

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, consequential, or incidental damages
• Our total liability for any claim is limited to the purchase price of the product
• We do not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law

Nothing in these terms affects your statutory rights as a consumer.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy policies, or practices of these sites. Use of third-party websites is at your own risk.

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy and GDPR compliance documentation. Please review these documents to understand how we collect, use, and protect your personal information.

Age Restrictions

You must be at least 18 years old to make purchases through our website. By placing an order, you confirm that you meet this age requirement.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

Significant changes will be highlighted on our website and, where appropriate, communicated by email.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Premos Quar Ltd regarding your use of the website.

Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for resolution of any disputes.

Consumer Rights

If you are a consumer (purchasing for personal use rather than business), you have certain rights under UK consumer protection law that cannot be excluded or limited by these terms:

• Right to cancel within 14 days of receiving goods (in addition to our 60-day policy)
• Right to a repair, replacement, or refund if goods are faulty
• Right to expect goods to match their description and be of satisfactory quality

For more information about your consumer rights, visit the Citizens Advice website.

Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or technical failures.

Assignment

We may transfer our rights and obligations under these terms to another organization, and we will notify you if this occurs. You may not transfer your rights or obligations without our consent.

Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.

Contact and Complaints

If you have questions about these terms or wish to make a complaint, please contact us:

Premos Quar Ltd
12 Artisan Lane
Bridgwater
Somerset TA6 4EQ
United Kingdom
Email: [email protected]

We aim to resolve all complaints within 14 days. If you are not satisfied with our resolution, you may refer the matter to alternative dispute resolution services or the relevant regulatory authority.